Returns / Repairs

We are happy to accept returns for exchanges or store credit within 30 days of receipt of the item.

To return items, please enclose them in a padded envelope and send them to the address below.
If you are sending via mail, it would be best to register the package or send it express mail to ensure
it can be traced.

On the customs sticker provided at the post office please state that items are CANADIAN GOODS RETURNING and mark the value as only $50.00. This will ensure that items cross the border efficiently without unnecessary customs charges. If you send the package via UPS ground you must provide the previous information on a commercial invoice (3 copies) and include it with the waybill on the outside of the package.

Please note that UPS ground will charge brokerage fees for any ground shipment usually amounting to around $30.00. If you choose this method of shipment you must mark the box which states to charge these fees to the shipper not the recipient.

If these instructions aren’t followed exactly and any charges apply to KONZUK we will refuse the shipment and it will be returned to sender.

Click on the PDF icon to download the form you need.

RETURNS / EXCHANGES:
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REPAIRS:
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Please fill out the appropriate form and include a copy with your shipment to:

KONZUK
4218 Packalen Blvd
Garden Bay BC
V0N 1S1 Canada
Phone +1 888 858 7793